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Terms of use

                                                                                                                                                                                                                   

                                                                                       

§ 1 INTRODUCTION

These terms of use apply to www.srtservice.se. Read all terms and conditions carefully before proceeding. By accepting these conditions, you agree to enter into a legally binding agreement with Stockholm Radio & TV Service with organization number 721212-0419.

If you do not accept our terms and conditions, consent must not be given, the website and its services will not be able to be used in such a situation.

If the concluded agreement is to be terminated, it can be done in the following way:

Email us and ask to be removed from our system for any email campaigns or the like.

The conditions stated below are subject to change. Before any changes take effect, users are notified as follows:

Changes to terms of use will be notified by email.


§ 2. PURPOSE

The purpose of the website is e-commerce as follows:

Sales of electronic products and e-services.


§ 3. PROPERTY RIGHTS TO THE WEBSITE

The website is owned and managed by Stockholm Radio & TV Service as a legal entity based in Stockholm.


§ 4. TERMS OF USE

a) It is unacceptable to behave in an offensive, threatening, discriminatory, pornographic or otherwise indecent manner on the website.

b) Additional obligations of users:

________


§ 5. PAYMENT

Users' purchases on the Website are handled and paid for as set forth below.

Klarna, Paypal and Stripe are responsible for all payment processing and debiting takes place as follows:

Payments are made by Card, Paypal or Klarna, which have different payment methods.


§ 6. PERSONAL DATA POLICY

a) The website undertakes to comply with the Data Protection Regulation (GDPR) whose purpose, among other things, is to protect the individual's fundamental rights and freedoms.

b) Personal data that will/may be processed

By accepting these terms of use, the user consents to the processing of personal data as follows:

Name, address, phone number and email address

Sensitive personal data is not allowed to be collected and processed.

c) How the personal data will be processed

The personal data will be processed for the following purposes:

Personal data will be used for cost estimates and for communication (sms & e-mail). Even so, personal data will be used for delivery of purchased goods. Personal data may possibly be used for future e-mail & sms campaigns and market research from us.

d) Third person

The users' personal data will not be disclosed to third parties, unless it is required due to mandatory regulations, court orders or to be able to complete consumer purchases.

e) Period that the personal data will be saved

The personal data may only be saved as long as necessary for the purpose.

f) Encryption

The website has an SSL certificate (Secure Socket Layer) which ensures that users' personal data is transmitted in a safe and confidential manner by encrypting the information.

g) Users' rights

Right to register extracts

After giving consent, users have the right to receive a register extract with confirmation of whether the personal data is being processed. If personal data is processed, users have the right to access it.

Register extracts are requested by us at Stockholm Radio & TV Service.

The register extract is given out in written form, either digitally or by post.

Right to information and right to correction

After giving consent, users have the right to contact Stockholm Radio & TV Service to find out what personal data is stored and to have incorrect data changed. If any information is missing, users also have the right to complete it.

Right to limitation of treatment

In some cases, a person whose personal data is concerned may demand that the processing of these be restricted. This is the case, e.g. when the person in question has already requested correction due to incorrect information. During this time, the processing of the incorrect data can also be limited.

Data portability

In some cases, a person who has disclosed their personal data has a right to have it transferred to another, for example a media service. The person who first received the personal data must then facilitate such a transfer.

Right to object

In some cases, a person has the right to object to how their personal data is processed. This applies when the personal data is processed to perform a task of public interest, as part of the exercise of authority or after a balancing of interests.

Right to erasure

Users have a right to have their personal data deleted if desired. There are exceptions when this right is restricted, but in the following cases the data must be deleted:

- If the data is no longer needed for the purposes for which it was collected,
- If consent is revoked,
- If the personal data is used for direct marketing and the user objects to it,
- If there are no justified reasons that outweigh the individual's interest in deleting the information,
- If the personal data has been processed illegally,
- If deletion is required to fulfill a legal obligation,

If a user wishes to have their personal data deleted, they must contact us either by phone or e-mail.


§ 7. COOKIES

The website uses cookies. This means that information may be stored in users' browsers when they visit the website. The purpose of this is for the website to recognize a user's computer, keep statistics and in turn improve the user experience.

A cookie is a small text file that makes it possible to identify a user's means of communication without storing personal data. There are two different types of cookies, time-limited and session cookies. Time-limited cookies are saved for a longer period of time and can e.g. be used to show the user such content that was previously missed. Session cookies are deleted when the website/browser is closed. This type of cookie can store information such as the selected language and means that users do not have to choose this again every time they click on the website.

Cookies are used on the website for the following purpose/s:

Any logins, conversations with us per different chat. Send the right information to the right user. Language setting.

The user must actively accept to receive cookies. If no acceptance is left, the user may encounter problems at www.srtservice.se. A person who wishes to avoid cookies or wants to be warned before they are stored can change this himself in the settings of his device.


§ 8. USER'S BREACH OF AGREEMENT

A user who violates what appears in these terms of use will be dealt with as follows:

May be suspended for a shorter time


§ 9. DISCLAIMER & LIMITATION OF LIABILITY

Stockholm Radio & TV Service, which owns the website, www.srtservice.se, disclaims the following legal responsibility:

To the extent that they do not contravene the law, Stockholm radio & Tv service shall not be held responsible for loss of data and punitive damages relating to material on the website.


§ 10. JURISDICTION

The website, www.srtservice.se, is operated from Sweden and the terms of use are governed by Swedish law.


§ 11. CONTACT

For questions relating to the website and its content, we can be reached via e-mail kundtjanst@srtservice.se.

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5.0
57 Reviews
Dieter Weiand
Bra service
Anne Åsberg
Kanonbra service
Ulla Persson
Detta bolag med underbara Özyurt, Erdem är vad en gammal människa, som begriper noll av modern teknik behöver.. Rekommenderas å det varmaste.
Per Lagerborg
Fantastik service. Allt gick över förväntan
Daniel
Endast 2 dgr var jag utan min TV och vi kom fram till att orsaken att den bråka med mig var jag 😅Gav mig en rabatt på felsökningen vilket visar en god förståelse av kundbemötande.. Tusen tack!
Eva Ström
Fick snabb och proffsig hjälp med installationen av tv
Vahid Bajra
Grymt bra service av Erdem! Proffsigt och punktligt. Väldigt trevligt och kom i tid som han lovade!
Martin Erlandsson
Mycket kunniga och vänliga. Rekommenderar
Anders Hall
Proffsigt upplägg med ärendesystem över nätet där man kan beskriva problem o skicka med bilder. Även proffsigt o trevligt bemötande samt även hjälp med TV in/ut ur bilen och dom fixade problemet 👍👍👍. Ger Sthlm Radio & TV Service fem stjärnor/TV apparater.
F A
Fantastisk hjälp! Snabbt från problem till lösning. Rekommenderar starkt.
Johan Nilsson
Superbra rådgivning och bemötande i samband med felsökning av vår Sony-TV.
Anders Håkansson
Kanonservice. Rekommenderas!
Björn Edgren
Supersnabb o trevligt bemötande.
Anders Ullberg
Bra och snabb service. Bra att det finns service på gamla apparater!
Jan Zebrowski
Snabb, trevlig och kompetent service, även om TV-n visade sig fungera som det ska 👍😉
Per-Erik Larsson
Snabbt, kompetent och prisvärt!
Carina O
Väldigt trevlig och snabb service. Till ett överkomligt pris. Känns bra att kunna laga tvn för några tusenlappar istället för att behöva köpa en ny för 6-8000. En vinst både för en småföretagare, för mig och inte minst för miljön.
Sven-Ola Jonsson
Mycket trevlig och löst snabbt mitt problem med TV .
Per Löfgren
Grymt bra service och bemötande med reparation av min trasiga Tv, kan varmt rekommendera
Happy Days
Ärlig professionell kille som är väldigt hjälpsam. Jag rekommenderar stark att lita på honom.
Samir Mokadem
Professionell service, snabb hantering och utmärkt resultat. Rekommenderar!
Clemens Ström
Utmärkt och snabb service
Chris fun life review
Mycket ansvarsfull pålitlig ägarede försöker sitt bästa att hjälpa kunder .Rekommenderar 💯.
Wivianne Wigren
Rekommenderar verkligen detta seriösa och kunniga företag. Fick snabb hjälp av Erdem som inte bara var duktig utan också mycket trevlig. Ett för mig jobbigt problem löste han på nolltid. Tack!
Rikard Lejåker
Otrolig service och kompetens.Ett seriöst företag.Fick personligt svar samma dag.
Paulo Machado
Honest fault description of my broken TV.Quick reparation.Fair price
Emmanouil Giourgis
Snabb service och bra priser.
Dan Ahlqvist
Mycket bra service och löpande info om vad som behövdes göras. Proffsigt skött till 100% ! Mkt nöjd och nu fungerar TVn perfekt. Tack, bra jobbat !
Björn Pettersson
Allt fungera perfekt 👌
HANS ANDERSSON
Fantastisk hjälp via telefonen att få igång vår TV först genom att flytta elkontakten och sedan kolla att batterierna i fjärrkontrollen sitter rätt. Nu fungerar TVn perfekt!! Underbart att få hjälp via telefonen! Erbjöd mig att betala för experthjälp, men det avvisades. Jätteglad pensionär. TACK!!
Rickard Beidegård
Snabb och proffesionell service när vår TV behövde lagas.
Göran Rönn
Mycket bra service och kunniga tekniker många +++++Varma rekommendationer🙏
cicadao
Stockholm & tv radio har bra personal som hjälpa kund att hitta rätt för gör en solution till din tv problem tack jag rekommendera
Carl Larsson
Grymt snabb service. Hjälpte mig dessutom med ett reklamationsärende, där både producent/återförsäljare bråkat. Tack vare dessa har jag min TV i tipp topp!
Kjell Qvarnström
Vilken Service!! I ett läge då mitt problem verkade nära olösligt,gav kontakten med SRT service en hjälp på ett överraskande sätt och pekade på den lösning som löste upp problemet. Tackar för detta och rekommenderar dem varmt. Toppen. 3vligt bemötande.
V B
Quick and professional, would definetely recommend
Björn Sjölund
Snabb och proffsig service!
Mikael Levan
Lg smart tv 2017 blue tint inageChanged LED panelNow Tv again perfect pictureWell done job. Picked up and returned TV to me on the same day (real fast). Very good service
José Pessoa
Me and my wife started consider a new TV when the one we have ceased to function.This business was very friendly and responsive. After an immediate video meeting we got a visit of one technician which led to some tests and the final diagnostic (a new motherboard was required).Being well aware of how much we throw away we decided to give it a try and repair it.The initial assessment and tests, same as the repair, were done smoothly and professionally at our home.Needless to say that we are very happy with our decision and with their service which is highly recommended
Anne-Marie Svennberg
Stort tack för perfekt service! Vår Samsung TV fick nytt liv med ett nytt moderkort - och det gick fort! Första undersökning via video och två hembesök, ett för att testa och ett för att byta. Jättestort tack!
Achilles Sparta
Professionell och grym service! Lämnade tvn som hade slocknat i fredags, och så var den klar dagen efter!
Sebastian Lindell
Jag behövde en offert för service på trasig tv.Supersnabbt och trevligt bemötande.Mycket prisvärt.